"Customer Care" - Customer for Life...

We actively seek ways to help our customers get the most out of their roof asset by providing innovative and cost-saving solutions that will prolong the life of their roof by slowing down the aging process.

Our Customer Care team has a Quality Assurance Specialist assigned to each project to ensure that our customers receive top-notch quality and total job satisfaction. This specialist assists the owner with manufacturer's warranty responsibilities and maintenance solutions that slow down the aging process of the roof, resulting in prolonged service life.

Our Customer Care department also administers our celebrated "RPI" program ideally suited for new roof installations aiding our clients in the fulfillment of their warranty responsibilities as the building owner.

Here are just a few services that our Customer Care Team provides:

• Dedicated staff and personalized service
• Timely warranty information
• Roof inspections by a qualified representative
• Comprehensive inspection reports
• Customized maintenance programs
• Consultation and technical expertise so the customer can make intelligent decisions
• Full-time quality assurance specialist to ensure that every job is done to the customer's satisfaction

At Burns & Scalo, our goal is to prolong the life of your roof and create a Customer for life…